Terms and Conditions

All correspondence (s) in respect of Tours / Travel Services and bookings should be addressed to mountrockstay.com

Booking:

On confirmation of booking; we arrange your tour as soon as we receive the deposit amount from your end.

Deposit:

You have to deposit of 25% of the total cost to Mount Rock Stay. The deposit is taken to hold the booking on confirmed basis.

Balance Payments:

A client should make the Balance payment 15 days prior to the date of beginning of services. Upon making a booking within 15 working days of the date of services would be considered to be a late and for the same full payment is required to be made at the time of booking itself. Note: Unlike the above, in case of bookings for hotel or resort during the peak season (Xmas, New Year) full payment is required to be made at the time of booking itself.

Payments:

All payments are to be made in name of Mount Rock Stay.

Form of Payment:

Domestic payments can be made using any of the following methods:-

• 1. By Cash / Cheque / Demand Draft
• 2. By Electronic money transfer (RTGS & NEFT)
• 3. By Mail Authorization (AMEX, Visa & Master Card)
• 4. By Online Payment Gateway system through Amex, Visa & Master Card
• 5. By Debit Card verified by Visa.

In case of transferring payment via credit card, the bank charges will charge 3% extra – that would be levied over and above the total sum amount.

Note:

• 1. All payments should be free and clear of any withholding tax and deduction.
• 2. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

Policy Regarding Cancellation / No Show / Early Departure:

In case the client is canceling a tour/travel services or any other booking due to any avoidable/unavoidable circumstances we must be informed in written via mail. And as per the rule, cancellation charges would be effective from the date we receive letter in written and following amounts will be retained:

• 60 days & prior to arrival - 10% of the tour/service cost.
• 59 days to 30 days prior to arrival - 20% of the tour/service cost.
• 29 days to 15 days prior to arrival - 25% of the tour/service cost.
• 14 days to 08 days prior to arrival - 50% of the tour/service cost.
• 07 days & less, prior to arrival or no show - NO REFUND.

For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund

Arrival and Departure Policy:

Check-In Timings: 1200 – 1500 Hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check-Out Timings: 1000 - 1200 Hours
Late check-outs are available on request and subject to availability / Payment

Extra Usage of Vehicle:

Please note that extra usage of cars or vehicles in not incorporated in the services and hence, extra usage of the transportation after transfer or after sightseeing is strictly not permitted until and unless it is included in the detailed itinerary/ services.

Our liabilities & limitations :

After the finalization of any of the tour / services booking, in case there are hikes in the entrance fees of the monuments/museums, taxes, fuel cost or guide charges as per by Govt. of India, the same would be applicable as extra.

Our rates are based on the existing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without prior notice. In such changes - the rates cited by us before modification can be changed by us according to the modifications by hotels or airlines.

mountrockstay.com and its associates acts only in the capacity of an agent for the hotels, airlines, transporters, railways & the contractors rendering other services & all exchange orders, receipts, contracts & tickets issued by us - are issued subject to terms & conditions under which these services are provided by them.

The tickets, vouchers or passage contract in use by carrier / hotel or other contractors providing services shall constitute the sole contract between the Clients and such contractor.

All the tour itineraries being mentioned are sample itineraries, meant to give a brief idea of the likely schedule. Various components like weather, road conditions, the physical ability of the participants etc. may make remedies either before the commencement of the tour or while on the trail.

mountrockstay.com holds the right to make changes in any aspect of the itinerary including transportation and hotels without the prior notice in the concern of the trip, participants’ safety, comfort and general well being without making any rebate, allowance or repayment and extra charges, if any, would be payable by the clients.